ITIL 4 Specialist Collaborate, Assure and ImproveDemo

By ITIL · Question Mode

QuestionQ1

Relationship Management

An organization’s IT department wants to build deeper partnerships with other organizational departments that consume IT services.

Which organizational characteristic will help achieve this?

  • A The IT department will be agile in development and management
  • B The IT service delivery teams and application development will be outsourced
  • C The IT service delivery teams will remain in the organization, but software development will be outsourced
  • D The IT department will have a basic relationship with the organization’s business units
Explanation

An agile IT department can collaborate closely with business units, adapt rapidly to their changing requirements, and continuously align service development and management with business outcomes. ITIL guidance similarly emphasizes aligning IT teams with business objectives and customer needs through an agile strategy.

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