ITIL 4 Practitioner Service Request ManagementDemo

By ITIL · Question Mode

QuestionQ9

Service Request Management

A service owner needs to possess a good knowledge of the available tools and methods.

For which service request management activity is this knowledge particularly useful?

  • A Request categorization
  • B Ad hoc fulfilment control
  • C Service request model update communication
  • D Service request model improvement initiation
Explanation

Initiating improvements to a service request model requires evaluating and selecting suitable tools, automation, and working methods to improve the model’s effectiveness and efficiency. A service owner’s knowledge of available tools and methods directly supports that improvement work.

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