ITIL 4 Practitioner Service Request ManagementDemo

By ITIL · Question Mode

QuestionQ10

Service Request Management

In which circumstances is fulfilment of a service request MOST LIKELY to be chosen for a detailed internal review?

  • A When the fulfilment was not carried out urgently
  • B When the fulfilment was carried out in accordance with the agreed procedure
  • C When the user satisfaction with the fulfilment is high
  • D When the user satisfaction with the fulfilment is low
Explanation

Low user satisfaction is a signal that the service-request fulfilment outcome may not have met user expectations and should be examined for improvement opportunities. Service request management aims to handle requests effectively and in a user-friendly way, including achieving appropriate user-satisfaction levels.

Learn more

Community Discussion

No comments yet. Be the first to start the discussion!