ITIL 4 Practitioner Service Request ManagementDemo

By ITIL · Question Mode

QuestionQ15

Service Request Management

If an organization’s service request management practice has its performance continually measured and assessed, what is the highest applicable capability level in the ITIL maturity model?

  • A Level 1
  • B Level 2
  • C Level 3
  • D Level 4
Explanation

ITIL Maturity Model capability Level 4 applies when a practice achieves its purpose in a highly organized way and its performance is continually measured and assessed within the service management system.

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