ITIL 4 Practitioner Service Request ManagementDemo

By ITIL · Question Mode

QuestionQ14

Service Request Management

Using workflows as part of service request management is an important aspect of which capability level for the practice?

  • A Level 2
  • B Level 3
  • C Level 4
  • D Level 5
Explanation

In the ITIL 4 service request management capability model, Level 3 includes defined and consistently applied workflows for managing service requests. Higher levels build on this foundation through quantitative control and continual optimization.

Learn more

Community Discussion

No comments yet. Be the first to start the discussion!