ITIL 4 Practitioner Problem ManagementDemo

By ITIL · Question Mode

QuestionQ16

Problem management

Why do service providers adopt and develop problem management?

  • A To remove errors from the live environment where possible
  • B To eliminate errors from the live environment
  • C To eliminate incidents from the live environment
  • D To reduce complexity of the live environment
Explanation

Problem management seeks to identify and manage the causes of incidents, including resolving known errors through permanent fixes where this is practical. It does not guarantee elimination of every error or incident from the live environment.

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