ITIL 4 Practitioner Problem ManagementDemo

By ITIL · Question Mode

QuestionQ13

Problem management

Which item includes all four dimensions of service management?

  • A The process ‘reactive problem management’
  • B The metric ‘number and impact of incidents prevented by problem resolution’
  • C The practice success factor ‘identifying and understanding the problems and their impact on services’
  • D The role ‘problem manager’
Explanation

A practice success factor is a complex functional component of a practice and incorporates components from all four dimensions of service management. “Identifying and understanding the problems and their impact on services” is a problem-management practice success factor.

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