ITIL 4 Practitioner Deployment ManagementDemo

By ITIL · Question Mode

QuestionQ19

Practice success factors

An organization’s end users have complained that major software updates occur during working hours, receive insufficient notice, and can sometimes disrupt users’ work for an unacceptably long period. The deployment manager already has close alignment with the release manager and release processes, and has implemented CI/CD.

What is the BEST action for the organization to take to ensure that new software features are relevant to end users?

  • A Use infrastructure as code to support the software deployment
  • B Embed validation and testing within the deployment models
  • C Align with the change enablement manager to improve the change planning procedures
  • D Integrate deployment management and configuration management activities to improve version control
Explanation

Change enablement manages the assessment, authorization, scheduling, and communication of service and product changes. Improving change planning with the change enablement manager enables deployments to be scheduled and communicated to minimize disruption to end users, while maintaining stakeholder-focused delivery of new features.

Learn more

Community Discussion

No comments yet. Be the first to start the discussion!