ITIL 4 Leader Digital and IT StrategyPreview

Which parallel operating model is based on using the income generated by an existing business model to fund a new digital business model until it can fund itself?

An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite describes this situation?

An insurance company generates sales from its website, from agents in a call centre, and from third parties working for other financial service organizations. The product is very popular and users are generally satisfied. The organization regularly collects and analyses data about service consumers, and this shows that users have very different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?

An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps.
The procedures are very clear, and if staff follow the exact steps in the procedures then the results are always good, but this takes a lot of time.
What is the BEST way to improve efficiency?

An organization has established a clear vision for digital transformation and has started their transformation journey. They have documented all their value streams and started to improve these. They use technology appropriately to maximize customer experience and operational excellence. They understand and manage risks, and they have a comprehensive approach to identifying and using innovative ideas.
What else do they need for the digital transformation to succeed?

Which is an example of industry disruption?

An organization has started a digital transformation programme, and wants to create a culture of innovation. This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?

Which statement about metrics is CORRECT?

An organization’s strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?

Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?

Which is NOT an essential consideration when developing a digital strategy?

An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization’s strategy focus on?