CT-UT: Certified Tester Usability TestingDemo

By ISTQB · Question Mode

QuestionQ14

Selecting Appropriate Methods

Your previous 20-page usability-test report was not well received by the developers; only two of the 25 usability problems were fixed. This time, you want to follow best practices to achieve better acceptance from the development team.

What will you do differently this time?

  • A Include positive findings in the report, not only usability problems
  • B Include contact details of the test participants so that the development team can contact them in case they have questions
  • C Add the low-priority findings you didn’t include in the first report
  • D Make the report more detailed and longer
Explanation

Usability-test reporting is most effective when it is concise, actionable, and balanced. Including positive findings alongside usability problems helps the development team understand what should be preserved as well as what requires improvement, supporting a more constructive response to the findings.

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