QuestionQ34

Testing AI-Specific Quality Characteristics

A word-processing company is developing an automated text-correction tool. A machine-learning algorithm was used to create the auto text-correction feature. Testers discovered that, when they begin typing “Isle of Wight,” it completes the text as “Isle of Eight.” Several UAT testers accepted this change without noticing it. What type of bias is this?

Explanation

Automation/complacency bias occurs when people place undue trust in an automated system’s output and fail to independently check it. Accepting the incorrect automatic replacement without noticing demonstrates this overreliance.

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