CSSLP: Certified Secure Software Lifecycle Professional

By ISC · Question Mode

QuestionQ236

VerifiedSecure Software Deployment, Operations, Maintenance

Which of the following are Service Level Agreement (SLA) structures defined by ITIL? Each correct answer represents a complete solution. Choose all that apply.

Choose three
Explanation

ITIL recognizes service-based SLAs, which cover a service for all customers; customer-based SLAs, which cover the services used by one customer or customer group; and multi-level SLAs, which combine corporate, customer, and service-specific levels. Component-based and segment-based are not standard ITIL SLA structures.

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