CRISC: Certified in Risk and Information Systems ControlDemo

By Isaca · Question Mode

QuestionQ745

Governance

Which of the following is the MOST appropriate key performance indicator (KPI) for measuring change management performance?

  • A Percentage of rejected change requests
  • B Percentage of changes implemented successfully
  • C Number of after-hours emergency changes
  • D Number of change control requests
Explanation

A successful-change percentage directly measures whether changes are implemented as intended and is therefore a meaningful performance indicator for change management. Rejection rates and request or emergency-change counts describe volume, request quality, or operational circumstances rather than overall implementation performance.

Community Discussion

No comments yet. Be the first to start the discussion!