QuestionQ53

Performance Management

Which of the following is an appropriate metric associated with an enterprise goal of Business service continuity and availability?

  • A Satisfaction levels of board and executive management with business process capabilities
  • B Ratio of significant incidents that were not identified in risk assessments vs. total incidents
  • C Number of business processing hours lost due to unplanned service interruptions
Explanation

Business processing hours lost as a result of unplanned service interruptions directly measures the operational impact of outages and therefore indicates business service continuity and availability.

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