QuestionQ18

VerifiedGovernance of Enterprise IT

Which of the following is the BEST method for a CIO to assess the consistency of IT processes against industry benchmarks and determine where improvement initiatives should be focused?

Explanation

A capability maturity model evaluates processes against standardized maturity or capability levels and identifies gaps from industry best practices. This enables consistent comparison across IT processes and directs improvement efforts to the areas with the greatest maturity shortfalls.

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