AAIR: Advanced in AI Risk

By Isaca · Question Mode

QuestionQ57

AI Life Cycle Risk Management

An organization has implemented an AI-powered customer-service chatbot. Which of the following BEST helps ensure that the chatbot maintains high accuracy when interpreting and responding to customer inquiries?

Explanation

Measuring intent-classification error rates identifies where the chatbot misunderstands customer requests. Refining the training datasets using those errors directly improves the model’s ability to interpret and answer similar inquiries accurately.

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