QuestionQ48

Configure Service Management

Which add-on delivers extended service management capability by applying Information Technology Infrastructure Library (ITIL) best-practice-aligned processes?

  • A IT
  • B Asset Configuration Manager
  • C Spatial
  • D Transportation
Explanation

The Maximo IT add-on extends the Maximo Manage application with Information Technology Infrastructure Library (ITIL)-aligned processes — including incident, problem, change, release, configuration, and asset management — enabling organizations to deliver extended IT service management capability within the Maximo Application Suite. The other listed add-ons address different domains: Asset Configuration Manager focuses on configuration item governance and compliance for complex assets, Spatial provides geographic/mapping functionality, and Transportation supports transportation asset management, none of which are centered on ITIL-based service management processes.

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