QuestionQ25

Applying site reliability engineering practices

Your CTO has asked that you implement an internal postmortem policy for every incident. You want to define the characteristics of a good postmortem so that the policy succeeds at your company. What should you do?

Choose two
Explanation

Effective postmortems are blameless learning records: they analyze the causes of an incident, identify how its impact or outcome could be improved, and produce actions that prevent recurrence. Collaborative authorship by incident participants improves completeness, while broad internal sharing spreads the lessons learned and helps prevent similar incidents elsewhere. Google SRE guidance recommends blameless analysis, corrective actions, collaboration, and sharing postmortems as widely as possible.

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