Cloud Digital Leader

By Google · Question Mode

QuestionQ39

Scaling with Google Cloud Operations

Your organization is launching its first publicly available application on Google Cloud. The application is critical to the business and its customers and needs a 2-hour SLA.

How should the organization configure support while minimizing costs?

Explanation

Enhanced Support is intended for production workloads and provides a one-hour initial response for P1, critical-impact cases. It meets a two-hour requirement at lower cost than Premium Support; Standard Support's P2 initial response target is four hours, and Basic Support does not provide this technical-support response level.

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