QuestionQ41
Managing core Workspace servicesYour organization is rolling out a new Gmail-based customer support process. You need a cost-effective solution that lets external customers email support requests to the customer support team. The requests must be distributed evenly among the customer support agents. What should you do?
- A Create a Google Group, enable collaborative inbox settings, set posting permissions to “Anyone on the web”, and add the customer support agents as group members.
- B Use delegated access for a specific email address that represents the customer support group, and add the customer support team as delegates for that email address.
- C Create a Google Group, add the support agents to the group, and set the posting permissions to “Public.”
- D Set up an inbox for the customer support team. Provide the login credentials to the customer support team.
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