QuestionQ500

Project Management Concepts

Following a successful performance test of a customized web application, the end user refuses to accept the solution because it does not meet the company’s needs. What should the project manager do first to manage the conflict?

  • A Ignore the end user if the management team is satisfied with the solution.
  • B Ask the user to submit a request to align the solution to the business's needs.
  • C Force the user to use the solution, as the system was custom built.
  • D Review project requirements and validate compliance with the user.
Explanation

Project acceptance must be evaluated against the documented requirements and validated with the end user. Reviewing those requirements together determines whether the solution complies with the agreed business needs and provides the basis for resolving any gap.

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