QuestionQ182

Project Management Concepts

A project manager receives an escalation from an external group stating that an expected deliverable should have been available earlier. After analysis, the project team determines that the deliverable was provided on time. What should the project manager do NEXT?

  • A Request a change control ticket.
  • B Review the schedule plan.
  • C Refine the project documentation.
  • D Revise the communication plan.
Explanation

When a deliverable is delivered on time but stakeholders are unaware of its availability, the root cause is a communication gap rather than schedule or documentation issues. Revising the communication plan ensures that all relevant external groups receive timely and clear updates about deliverable status and availability, preventing future escalations from misaligned expectations.

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