QuestionQ11

Network Troubleshooting

During a VoIP call, a user notices inconsistent audio and logs an incident ticket. A network administrator notices inconsistent delays in arrival of the RTP packets. Which of the following troubleshooting tools should the network administrator use to determine the issue?

Explanation

Inconsistent arrival delay between RTP packets is jitter, and diagnosing it requires capturing and inspecting the actual packet stream to measure inter-arrival timing, loss, and delay — the job of a protocol analyzer such as Wireshark. A toner and probe or cable tester check physical continuity, and a spectrum analyzer detects RF interference, neither of which reveals packet-level timing behavior.

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