CV0-004: CompTIA Cloud+

Since other members of the cloud administrator group can successfully access the engineering VM, the network path, firewall rules, and VM availability are clearly not the problem. The issue is isolated to the newly promoted administrator's account, which strongly suggests a permissions or access-control configuration problem specific to that user—such as incomplete propagation of group membership, a conflicting explicit deny, or an incorrectly scoped role assignment. Reviewing the administrator's actual permissions on the engineering VM is the correct troubleshooting step because it directly examines whether the access control list or IAM policy properly reflects the user's new group membership, allowing the root cause to be identified and corrected without introducing unnecessary changes like rebooting the system, opening the firewall to the entire internet, or capturing network traffic (none of which address an access-control discrepancy).