CS0-004: CompTIA Cybersecurity Analyst (CySA+)

A Service-Level Agreement (SLA) is a formal contract that specifies the level of service expected from a provider, including measurable key performance indicators (KPIs) such as uptime, response times, and resolution times. Because it defines quantifiable performance obligations agreed upon by all signing parties, it serves as the reference document for determining whether a contractual breach has occurred. Other options do not fit: TTPs describe adversary tactics, an ROI report measures financial returns, a risk management plan addresses risk mitigation strategies, and an MOU expresses mutual intent without the binding, KPI-based performance metrics found in an SLA.