CAS-005: CompTIA SecurityX

By CompTIA · Question Mode

QuestionQ38

Security Operations

The company's client service team is receiving a large number of inquiries from clients regarding a new vulnerability. Which of the following would provide the customer service team with a consistent message to deliver directly to clients?

Explanation

A communication plan defines pre-approved messages, talking points, and processes for consistently conveying information to external stakeholders during incidents. This formal plan—reviewed by legal, PR, and security—ensures the customer service team delivers unified, accurate messaging to clients about vulnerabilities, preventing confusion and misinformation across all touchpoints.

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