220-1201: CompTIA A+ Certification Exam: Core 1

By CompTIA · Question Mode

QuestionQ33

Hardware and Network Troubleshooting

A network printer does not release a user's final print job from the queue, but the user's other print jobs successfully printed a few moments before. Other users can print without issues. Which of the following should the user check first to solve the issue?

Explanation

Since the user's other jobs printed successfully moments before and other users can print without issues, the problem is isolated to this one job. The most common reason a specific job gets stuck is job-level configuration, particularly if it is set to manual feed mode, which will cause the printer to wait for manual intervention. Network connectivity (B), queue capacity (C), and empty trays (D) would affect all jobs or be system-wide issues.

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