QuestionQ40

Citrix Gateway Troubleshooting

Scenario: A Citrix Administrator had previously configured a Citrix Virtual Desktops Site to use evaluation licenses. The administrator then installed valid advanced licenses on the Citrix License Server and verified that the licenses display correctly in the licensing console. However, a user reports a problem when logging on to the published desktop: the user receives an error that the evaluation license is about to expire.

What should the administrator do to resolve this issue?

Explanation

Citrix Studio stores the Site’s licensing configuration, including its product edition and licensing model. That configuration must match the licenses installed on the configured License Server. After replacing evaluation licensing with Advanced licenses, update the Site’s product edition in Citrix Studio so it requests the matching Advanced licenses.

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