700-805 CRM: Cisco Renewals ManagerDemo

By Cisco · Question Mode

QuestionQ85

Renewals Process

Besides completing renewals on time, which two tasks should Renewal Managers prioritize?

Choose two
  • A the next customer and their needs
  • B opportunities for upsell
  • C developing a customer success story
  • D driving adoption
  • E renewing offer to a multiple-year contract
Explanation

Renewal Managers should identify upsell opportunities and position multi-year renewal offers. Both activities expand and stabilize recurring revenue within the renewal motion, while adoption management is primarily a Customer Success responsibility. Cisco’s Renewals Manager exam topics explicitly include identifying upsell and cross-sell opportunities through the renewals motion to deliver greater customer value and incremental ARR.

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