700-805 CRM: Cisco Renewals ManagerDemo

By Cisco · Question Mode

QuestionQ75

Renewals Process

What action should be taken when renewing a contract with a customer?

  • A Assume their business needs are the same.
  • B Propose only the most important part of the solution.
  • C Start discussions after the contract has expired.
  • D Validate customer’s business needs.
Explanation

Customer needs, priorities, and circumstances can change during a contract term. Validating the customer’s current business needs ensures that the renewal remains aligned with the value and solution they require.

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