700-805 CRM: Cisco Renewals ManagerDemo

By Cisco · Question Mode

QuestionQ56

Roles and Responsibilities

How does a Renewals Manager collaborate with a Customer Success Manager and other Customer Success roles?

  • A by delegating all tasks to them
  • B by overseeing the team’s performance and providing feedback
  • C by collaborating to understand customer goals and satisfaction
  • D by ensuring everyone works in clear silos with minimal interaction
Explanation

Renewals depend on shared understanding of the customer’s goals, realized value, health, and satisfaction. A Renewals Manager therefore collaborates with Customer Success roles to align the renewal strategy with those customer outcomes.

Community Discussion

No comments yet. Be the first to start the discussion!