500-445: Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)Demo

By Cisco · Question Mode

QuestionQ15

ECE Email Administration

Which two media classes must be configured for use in Enterprise Chat and Email?

Choose two
  • A ECE_Default_Queue
  • B ECE_activity
  • C ECE_Inbound
  • D ECE_Email
  • E ECE_Chat
Explanation

Cisco Enterprise Chat and Email uses the case-sensitive media classes ECE_Email for inbound email and ECE_Chat for chat. These media classes must be configured for their respective channels.

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