500-445: Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)Demo

By Cisco · Question Mode

QuestionQ1

ECE Chat Administration

How is the Chat Watchdog Interval used?

  • A to control the time interval after which a chat activity is tagged as abandoned if an agent could not accept it
  • B to control the time interval after which a chat activity is tagged as abandoned if it could not get any response from UCCE
  • C to control the time interval after which a chat activity is tagged as abandoned if it could not be routed to UCCE
  • D to control the time interval after which a chat activity is tagged as abandoned if it could not be assigned to an agent
Explanation

Chat Watchdog Interval sets the period after which a chat activity is marked as abandoned when it has not been assigned to an agent. In Cisco Unified CCE integration, it also defines the maximum time a queued chat waits for the next available agent.

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