500-444: Cisco Contact Center Enterprise Implementation and TroubleshootingDemo

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QuestionQ8

PCCE implementation – Configuration

Which Cisco Unified Border Element configuration is used when deploying Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element?

  • A A voice gateway must be dedicated for VXML browser sessions.
  • B Cisco Unified Border Element must be configured as media pass flow-around mode.
  • C Cisco Unified Border Element must be configured as media pass flow-through mode.
  • D Box-to-box Cisco Unified Border Element must be used for redundancy.
Explanation

Cisco Unified Customer Voice Portal deployments require Cisco Unified Border Element to use media pass-through (media flow-through) mode so that media is routed through CUBE. Media flow-around is not the required mode for this deployment.

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