Tests knowledge of Webex Contact Center, telephony and call routing, tenant configuration and reporting, digital channels, advanced features, and AI. It is a 90-minute exam in Cisco's CCNP Collaboration track. Passing earns the Cisco Certified Specialist - Collaboration Cloud Customer Experience credential and contributes toward CCNP Collaboration certification.
Exam Topics
- Telephony and Call Routing30%
- Tenant Configuration and Reporting30%
- Digital Channels15%
- Advanced Features and AI25%
How to Use This Practice Exam
- Browse — Read each question, select your answer, and reveal the explanation.
- Exam Mode — Simulate real exam conditions with a timed session and score report.
- Learn Mode — Spaced repetition schedules questions you struggle with for long-term retention.
Last updated May 10, 2026 at 1:07 AM
