200-901: Automating Networks Using Cisco PlatformsDemo

By Cisco · Question Mode

QuestionQ545

Understanding and Using APIs

Match each Finesse API element on the left with its function on the right.

Drag & Drop
User
Dialog
Media
Queue
Team
SystemInfo
ClientLogs
Represents a skill group in Unified CCE.
Represents the current state of the system.
Represents an agent, supervisor or administrator.
Represents a group of users.
Represents a call and the participants if the media type is voice.
Sends client-side logging to the Finesse Server.
Represents a user’s state in a non-voice Media Routing Domain.
Explanation

Cisco Finesse REST API resources model these specific entities: queues map to Unified CCE skill groups, teams contain users, dialogs provide voice-call and participant data, and Media tracks non-voice MRD state. SystemInfo exposes system state, while ClientLogs sends client logging to the Finesse Server.

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