100-140Preview

Which type of virtualization allows a user to run one or multiple operating systems that are stored remotely on a central server in a data center?

You are working from home over a weekend to resolve a backlog of employee help desk tickets. A user issue requires you to access their Windows 11 computer in the home office to check its settings. You have verified that the machine is available, but the user is not present.
Which remote access application is best suited for this task?

DRAG DROP -
Match each Windows tool from the list on the left to its appropriate usage scenario on the right.
Note: You will receive partial credit for each correct selection.

A user needs to reset their password based on feedback after a security concern.
You want to provide an example of a strong password to the user based on the following company guidelines shown:

Must have 8 to 15 characters -

Must contain lowercase letters -

Must contain at least 2 numbers -
Must begin and end with a letter
Only special characters that can be used dash (-), underscore (_), hashtag (#), and at sign (@)
Which password could you use as an example?

Why does a company use Mobile Device Management (MDM)?

Which three pieces of information would be considered Personally Identifiable Information (PII)? (Choose three.)
Note: You will receive partial credit for each correct selection.

HOTSPOT -
You consider using AI to find solutions to common Help Desk issues at your company.
For each statement about AI, select True or False.
Note: You will receive partial credit for each correct selection.

You receive an email request for personal information.
You need to make sure you are working with the right individual to avoid a social engineering attempt.
Which step should you take?

You receive an email from a user with the display name of the President of your company. The email requests that you do them a favor and purchase gift cards and send the gift cards to an email address provided.
What should you do?

A user who has been on vacation for the past 30 days calls the help desk and reaches you. The user reports the following:
Before I left for vacation, I changed my password and made sure it worked. My password is not due to be reset for another 60 days, but I can't log in to the network.
While the user was gone, the company established a requirement for Multi-Factor Authentication (MFA).
Which two actions could you take to resolve the problem? (Choose two.)
Note: Each correct answer presents a complete solution.

HOTSPOT -
Your company allows users to use their personal devices while in company meetings. However, the computers must meet the following power management requirements:
The display must always turn black if the computer has no activity for 15 minutes.
The computer must always go into low-power mode if it has no activity for 30 minutes.
The computer must never hibernate.
You need to configure power management for a user's laptop to meet the requirements.
Select the correct options in the Power & Sleep settings window show in the answer area.

A user reports the following:
I recently got a prompt on my Mac to give an app permissions. I accidentally clicked Deny. Now I can't open the app.
You need to tell the user where to go to grant the necessary permissions to the application.
Which feature should they use?

HOTSPOT -
A user has low storage on an iPhone.
You need to tell the user how to increase available storage.
For each action, select Yes if it helps the user increase available storage, or No if it does not.
Note: You will receive partial credit for each correct selection.

When researching a technical issue and updating the internal documentation, what is the best approach to ensure the information you retrieve is accurate and reliable?

HOTSPOT -
A customer copied the APK file for an app from their Windows laptop to the Documents folder on their Android phone. The customer needs help installing the app on the phone.
You need to configure the phone to allow installation of unknown apps.
Which option should you choose?
Select the correct option in the answer area.

A customer reports the following problem:
I purchased a 256 GB USB drive to use for transferring files from my personal computer to my work computer. My personal computer runs Sonoma. My work computer runs Windows. I can copy files from my work computer to the USB drive. However, I cannot copy files from my personal computer to the USB drive.
What should the customer do to solve this problem?

John indicates that he cannot edit the file Test.docx, which is stored on a network shared drive. John can access and edit other files on the shared drive. You review permissions for the file and see the permissions shown in the following screenshot.

Which change will allow John to access and edit the Test.docx file, while retaining account-level control?

HOTSPOT -
You need to help a Windows user close some Microsoft Edge pages that are no longer responding.
You guide them to Task Manager to perform the action.
In the answer area, select the tab that will allow the user to close a task.
Note: There might be multiple ways to complete this action.

An employee is having problems reaching URLs on the World Wide Web. You examine the addressing configuration for the employee's PC that is shown as follows:

You have verified that you can open a website on the employee's PC by entering the website's IP address in their browser.
Which IP address should you ping to determine what the problem is?

An office uses a DHCP server for all computers on the network. A user calls to report problems connecting to the network. You discover that the computer has been configured with a manual IP address.
Which two possible negative effects could this have? (Choose two.)
Note: You will receive partial credit for each correct selection.

A customer calls the Help Desk and reports the following:
I keep getting an error that my system is low on memory when I run my video editing software.
Which process will allow the customer to locate the available memory of their device?

A network technician suspects that a client's Windows computer is not correctly connecting to the office network.
To diagnose the issue, the technician runs the ipconfig command on the client's computer.
Which two pieces of information can the technician expect to obtain by running this command? (Choose two.)

Which action must a service desk technician take to resolve a printer driver failure on a desktop PC?

DRAG DROP -
A customer purchased a new motherboard for a desktop computer. The customer needs help installing the correct components. The customer sends you a picture of the motherboard, which is shown in the answer area.
You need to assist the customer in identifying the installation location of three components.
To answer, move the appropriate components from the list on the left to the correct locations on the right. You may use each component once more than once, or not at all.
Note: You will receive partial credit for each correct response.