QuestionQ81

Troubleshooting System and Application Issues

Scenario –

Nisha’s iPad will not charge. She is using the original Apple power adapter and cable included with her iPad.

Which three troubleshooting steps should you try to fix this issue?

Choose three
  • A Force restart her iPad.
  • B Make sure that the device isn't too hot or too cold.
  • C Try charging with a different power adapter and cable.
  • D Back up the device, then erase all content and settings.
  • E Enable Optimized Battery Charging in the iPad settings.
Explanation

Apple recommends trying a different power adapter or charging cable, ensuring the iPad is not excessively hot or cold because temperature can pause charging, and force-restarting the iPad when it still will not charge.

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