SUP-2023: Apple Device SupportDemo

By Apple · Question Mode

QuestionQ31

Erasing, Reinstalling, or Restoring Mac

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What should you do when you have forgotten your passcode and your iPhone is disabled?

  • A Put your iPhone in recovery mode, then connect it to your Mac or PC to restore it.
  • B Force shut down your iPhone and wait 10 seconds, then turn it back on.
  • C Wait until the Forgot Passcode? message appears, then follow the instructions.
  • D Connect your iPhone to your Mac, then use Apple Configurator to revive the device.
Explanation

A forgotten iPhone passcode requires resetting the device, which erases its contents. Apple’s recovery procedure is to put the iPhone into recovery mode, connect it to a Mac or Windows PC, and select Restore; restarting or waiting does not remove the passcode lockout.

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