SUP-2023: Apple Device SupportDemo

By Apple · Question Mode

QuestionQ25

Troubleshooting System and Application Issues

Which three actions should you take if your iPad no longer responds to a keyboard or trackpad connected through the Smart Connector?

Choose three
  • A Go to Settings > General > Trackpad & Mouse > Reset.
  • B Restart your iPad.
  • C Remove any other iPad case or cover.
  • D Contact AppleCare.
  • E Update your iPad to the latest version of iPadOS.
Explanation

Apple’s Smart Connector keyboard troubleshooting guidance directs users to update the iPad to the latest iPadOS version, remove any other iPad case or cover when using a Magic Keyboard or Smart Keyboard Folio, and restart the iPad if the keyboard does not respond.

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