QuestionQ6

Journey Orchestration

A customer journey specialist is creating an SMS message. While trying to add a URL to the message, the customer journey specialist receives an error from the URL-shortening function.

What is causing the error?

  • A The developer has entered a URL that leads to a 404 page.
  • B The developer has not included an unsubscribe link.
  • C The developer has not configured an SMS subdomain.
Explanation

SMS URL shortening requires a configured and activated SMS URL-shortening domain (typically a branded subdomain). Without that domain configuration, the system cannot generate the shortened URL.

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