QuestionQ33

VerifiedProcess Analysis

A Senior Solution Architect must improve the efficiency of a critical business process. After reviewing the process-level dashboard, the following metrics are observed for the past month:

  1. Incidents count per month: 120

  2. Completed instances per month: 1000

  3. Top three faulted elements:

    a. “DataValidation”: 40 failures

    b. “APIIntegration”: 35 failures

    c. “ReportGeneration”: 25 failures

  4. Average duration for inactive instances:

    a. Completed: 45 minutes

    b. Cancelled: 30 minutes

  5. Top duration outlier:

    a. Element: “DataProcessing”

    b. Actual duration: 120 minutes

    c. Average: 30 minutes

    d. Deviation: 90 minutes

Based on this information, which conclusion and recommended action is most appropriate?

Explanation

A total of 120 incidents across 1,000 completed instances is a 12% incident rate, so the process completes frequently but has material reliability inefficiencies. DataValidation is the leading faulted element with 40 failures and should be prioritized. DataProcessing is a significant duration outlier because its 120-minute actual duration is four times its 30-minute average; filtering long-running instances by relevant variables can reveal shared characteristics and likely causes.

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