QuestionQ89

Extended Capabilities

What would you use to give users an alternative user experience for viewing policies, creating policy exceptions, and searching for controls?

  • A Help Desk Portal
  • B Catalog Portal
  • C Access Portal
  • D Service Portal
Explanation

ServiceNow Service Portal provides a self-service GRC experience in which users can view their policy-related information and request policy exceptions. Its Policy Exception form supports selecting policies or control objectives and searching for and selecting impacted controls.

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