QuestionQ82

Extended Capabilities

If you manually create a control and later decide to create controls automatically, what is the outcome?

  • A ServiceNow will delete the manually created control
  • B ServiceNow creates a duplicate control and notifies the control owner
  • C ServiceNow creates a duplicate control without notifying the control owner
  • D ServiceNow identifies the control and does not create a duplicate
Explanation

ServiceNow avoids duplicating a control for the same entity and control-objective combination. The existing manually created control is retained and recognized when automatic control creation is enabled.

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