QuestionQ120

Configuration Management Database

Which choices are more likely to result in data loss during CI reclassification?

Choose two
  • A Switching
  • B Identifying
  • C Downgrading
  • D Upgrading
Explanation

A CI class downgrade can remove attributes that exist only on the more-specific original class. A class switch includes a downgrade before moving into the new class branch, so attributes not shared by the classes can be lost. ServiceNow advises avoiding downgrade and switch operations because they can lead to data loss.

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