QuestionQ98Verified/Customer Service Management System Setup and ConfigurationCopy linkReport a problemAsk AstroTutorSave questionOut-of-the-box, after how many days are cases automatically closed?A3 daysB5 daysC10 daysDCases are not automatically closed by defaultShow AnswerAnswerExplanationServiceNow’s Auto Close Resolved Cases flow can close resolved cases after 10 days without customer action, but the flow is not active by default. Consequently, cases are not automatically closed by default.Learn moreAutomatically close customer service casesShow comments4Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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