CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ96

VerifiedEngagement Methodology and Project Planning

From the service provider’s perspective, is the following item a product or an asset?

A cable modem model that the service provider sells.

Explanation

A cable modem model sold by a service provider is a catalog offering and therefore a product. An asset is typically a specific instance that is owned, installed, assigned, or otherwise tracked individually.

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