QuestionQ94Verified/Engagement Methodology and Project PlanningCopy linkReport a problemAsk AstroTutorSave questionWhich roles are able to propose a case as a Major Case candidate?Choose threeAProxy contact (sn_customerservice.proxy_contact)BCustomer case manager (sn_customerservice.customer_case_manager)CCustomer service manager (sn_customerservice_manager)DCustomer service agent (sn_customerservice_agent)EMajor issue manager (sn_majorissue_mgt.major_issue_manager)Show AnswerAnswerExplanationProposing an existing customer service case as a major case candidate requires the customer service agent, customer service manager, or major issue manager role. The listed matching role identifiers are sn_customerservice_agent, sn_customerservice_manager, and sn_majorissue_mgt.major_issue_manager.Learn moreServiceNow: Propose a case as a major case candidateShow comments3Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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