QuestionQ92Verified/Customer Service Management System Setup and ConfigurationCopy linkReport a problemAsk AstroTutorSave questionInformation from the Case field ‘Contact’ is copied to which Incident field?AContactBUserCCustomerDCallerShow AnswerAnswerExplanationWhen a Case is copied or converted to an Incident, the person in the Case Contact field is mapped to the Incident Caller field, which identifies the individual associated with the incident.Show comments4Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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