QuestionQ90Verified/Customer Service Management System Setup and ConfigurationCopy linkReport a problemAsk AstroTutorSave questionWhat is the purpose of the sidebar feature in CSM Configurable Workspace?AEnables agents to keep information regarding details of the case visible at all timesBEnables agents to access response templates to help them resolve cases faster and more efficientlyCTo enable agents to collaborate with other agents or Subject Matter Experts (SMEs) in real-time for faster case resolutionDEnables managers to discreetly monitor chats between agents and customersShow AnswerAnswerExplanationSidebar in CSM Configurable Workspace lets agents collaborate in real time through discussions associated with a Workspace record. Agents can add subject-matter experts and exchange information to resolve issues faster. ServiceNow: Exploring SidebarLearn moreServiceNow — Exploring SidebarShow comments2Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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